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Leigh Academies Trust, home

Something not right? We want to help.

If you are worried about something at your child's academy, please tell us. We will listen, tell you who is dealing with it, and work with you to put it right.

How it works

  1. Talk to your child's academy

    Most worries are sorted quickly by talking to us. Speak to the academy in person or by phone if you can. You can also write to them or use their online form. Within one working day they will tell you who is looking after your concern, and they aim to sort it out within five working days.

  2. Still not happy? Ask for a resolution code

    If the academy has responded and you feel things have not been put right, you can ask for a resolution code. It is a short code that lets you make a formal complaint about the same concern.

  3. Make a formal complaint

    Use your code on this website to make a formal complaint. Your Principal will review it and reply within 10 school days. You can see where your complaint is at any time.

What would you like to do?

I have a resolution codeMake a formal complaint using the code the academy gave you.Start my complaint Check on my complaintSign in to see where your complaint is and read any replies.Sign in Ask for a resolution codeIf the academy has responded to your concern and it is still not resolved.Ask for a code

What you can expect from us

We will treat your concern seriously and with respect. We will keep you informed, and if something is taking longer we will tell you why and give you a new date.

Raising a concern will never affect how we treat your child.

Need some help?

If you would find it hard to use this website, the academy can complete your complaint with you, by phone or in person. Just ask the academy office.

You can bring a friend or family member to any meeting about your concern.